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SAFeService.exe used by GroupShield is blocked by VirusScan Access Protection Rule
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Corporate KnowledgeBase ID: KB53652
Published: August 13, 2008

Environment
McAfee GroupShield 6.x for Microsoft Exchange
McAfee VirusScan Enterprise 8.5i
Microsoft Exchange 2000
Microsoft Exchange 2003
Microsoft Windows
Problem
The following error is written to the VirusScan 8.5i AccessProtectionLog.txt file:

Blocked by Access Protection rule NT AUTHORITY\SYSTEM E:\GroupShield\McAfee GroupShield\bin\SAFeService.exe \REGISTRY\MACHINE\SOFTWARE\McAfee\DesktopProtection\DefaultTask Common Standard Protection:Prevent modification of McAfee files and settings Action blocked : Write

Cause
SAFeService.exe should be added to the list of processes to exclude in VirusScan Enterprise. SAFeService.exe is the Server Anti-virus Framework - a McAfee component that is shared by a number of McAfee server-based anti-virus products.
Solution

1.
Click Start, Programs, McAfee, VirusScan Console.
2.
Right-click Access Protection, and select Properties.
3.
Select Common Standard Protection.
4.
Double-click Prevent modification of McAfee files and settings.
5.
Under Processes to exclude, navigate to the very end of the list.

NOTE: You might have to move some way down with your cursor.

6.
Type , safeservice.exe (that is: comma, space,filename), then click OK.
7.
Close the VirusScan Console.

Previous Document ID
616526

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